Valtanic CRM
Privacy Policy
This policy explains how Valtanic CRM handles customer, operator, and communication data used in WhatsApp-based support, sales, and service operations.
Information We Collect
Valtanic CRM stores customer contact details, WhatsApp conversation content, ticket history, branch assignment data, operator activity logs, and files such as invoices or media attachments when they are shared during support, warranty, sales, or service workflows.
How We Use Information
We use this information to respond to customer enquiries, manage battery sales and service requests, process warranty claims, route conversations to the right branch or agent, maintain audit trails, and improve support quality and response time.
WhatsApp And Third-Party Services
Messages may be processed through Meta WhatsApp Cloud API and supporting infrastructure such as hosting, database, storage, and notification services. Data is used only for business communication, customer support, order handling, and service operations.
Data Sharing
We do not sell customer data. Information is shared only with authorized staff, branch operators, service personnel, and technology providers required to operate the platform and deliver the requested service.
Data Retention
Customer records, messages, tickets, and attachments are retained only as long as needed for support, legal compliance, warranty handling, internal reporting, and dispute resolution.
Security
We apply role-based access control, authenticated operator sessions, server-side storage protections, and audit logging to reduce unauthorized access or misuse of customer records.
Your Choices
Customers may request updates or deletion of personal information where legally permitted. Marketing opt-out requests are honored through suppression and opt-out handling within the platform.
Contact
For privacy-related questions, contact Valtanic through the official support channels published on valtanic.com or through the company WhatsApp support line.
Effective date: April 1, 2026